Terms & Conditions
Last Updated: December 25, 2025
Welcome to BuildDirectly. These Terms & Conditions ("Terms") govern your use of the BuildDirectly website, services, and any related communications. By accessing or using our website, you agree to be bound by these Terms.
About BuildDirectly
BuildDirectly is a homeowner-first matching platform that connects homeowners with independent, qualified local contractors for home improvement and construction-related projects.
BuildDirectly does not perform construction work, does not employ contractors, and does not guarantee pricing, timelines, or project outcomes.
Use of the Website
You agree to use the BuildDirectly website only for lawful purposes and in accordance with these Terms. You may not misuse the website, attempt unauthorized access, or interfere with its operation.
Contractor Relationships
All contractors introduced through BuildDirectly are independent third parties. Any agreement, contract, or work performed is strictly between you and the contractor.
BuildDirectly is not responsible for the quality of work, pricing disputes, warranties, scheduling, or damages arising from contractor services.
No Guarantees
While we strive to match homeowners with suitable professionals, BuildDirectly does not guarantee:
- Project pricing or estimates
- Availability of contractors
- Licensing status beyond reasonable verification efforts
- Project completion timelines
- Project satisfaction or outcomes
SMS & Communication Consent
By providing your phone number and submitting a form on BuildDirectly.com, you consent to receive automated SMS messages related to your project request, including service updates, appointment confirmations, and follow-up communications.
Message frequency varies based on your interaction and project activity. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP.
Consent to receive SMS messages is not a condition of purchase.
Mobile Information Policy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors in support services, such as customer service or contractor coordination, is permitted when necessary to deliver requested services.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Limitation of Liability
To the fullest extent permitted by law, BuildDirectly shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the website or services.
Your sole remedy for dissatisfaction with the service is to discontinue use of the platform.
Indemnification
You agree to indemnify and hold harmless BuildDirectly, its owners, affiliates, and partners from any claims, damages, or disputes arising from your use of the platform or interactions with contractors.
Changes to These Terms
BuildDirectly reserves the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to this page.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of California, without regard to conflict of law principles.
Contact Information
If you have questions about these Terms, you may contact us at:
BuildDirectly
Email: [email protected]
Phone: (323) 680-4880
Address: 12444 Victory Blvd, North Hollywood, CA 91606
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