Privacy Policy
Last Updated: December 25, 2025
BuildDirectly ("BuildDirectly," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information you provide when using our website and services.
Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name
- Email address
- Phone number
- ZIP code or location information
- Project details related to home improvement services
This information is collected when you submit a form, request information, or interact with our services.
How We Use Your Information
We use your information solely to:
- Match homeowners with qualified local contractors
- Communicate about your project request
- Provide service updates and follow-ups
- Schedule appointments and confirmations
- Comply with legal and regulatory requirements
We do not sell or rent your personal information.
SMS & Mobile Messaging Privacy
If you provide your mobile phone number and consent to receive SMS messages, you may receive automated text messages related to your project request, including service updates, appointment confirmations, and follow-up communications.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors in support services, such as customer service or contractor coordination, is permitted when necessary to deliver requested services.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message frequency varies based on your interaction and project activity. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP.
Consent & Opt-In
By submitting your information through our website, you consent to our collection and use of your information as described in this Privacy Policy. Consent to receive SMS messages is not a condition of purchase.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.
Third-Party Services
We may use third-party service providers to support our operations (such as messaging platforms or customer support tools). These providers are authorized to use your information only as necessary to perform services on our behalf and are required to protect your data.
Contact Information
If you have questions about this Privacy Policy or our data practices, you may contact us at:
BuildDirectly
Email: [email protected]
Phone: (323) 680-4880
Address: 12444 Victory Blvd, North Hollywood, CA 91606
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